PM Engine License Terms

Effective: · Version: 2026-10-07

1. The parties and the scope of these terms

1.1. The license is granted by Adaptive Consulting Ltd. (registered name: Adaptive Consulting Kft.; registered office and postal address: Hauszmann Alajos u. 3/b, 1117 Budapest, Hungary; company registration number: 01-09-920771; tax number: 14806476-2-43; email: support@pmengine.com; the “Distributor”). The Distributor grants licenses in its own name, under authorization from the holders of the economic rights in the PM Engine software.

1.2. The “Licensee” is the person or organization that uses PM Engine under a free license or obtains a paid license.

1.3. Anyone may use PM Engine under a free license (on the website: the Starter plan): organizations and individuals, for business and for private purposes alike.

1.4. A paid license (an annual subscription, a perpetual license or a trial license) may be obtained only by a buyer acting in the course of its business or professional activity, or for the purposes of an organization. Such buyers include companies, sole proprietors, public bodies, non-profit organizations and other legal entities. The Distributor does not sell paid licenses to natural persons acting for private purposes. By accepting the quote, the Licensee confirms that it meets this condition.

1.5. The contract consists of these License Terms and, for a paid license, the quote accepted by the Licensee and the license file. If the quote differs from these terms, the quote prevails.

1.6. These terms govern the use of self-hosted PM Engine (run on the Licensee’s own infrastructure or that of a provider it has chosen) and the support included with the license. Managed hosting, implementation services, custom development, source code access and custom branding are subject to a separate agreement.

2. Formation of the contract

2.1. Free license. The contract is formed when these terms are accepted during the initial setup of PM Engine. The installed version is governed by the terms displayed at the time of acceptance.

2.2. Paid license. An order submitted on the website is not a contractual declaration. In response to an order the Distributor sends an order confirmation by email, and in response to a quote request it sends a custom quote (together: the “quote”), attaching these terms or linking to them in a form that can be saved. The contract is formed when the Licensee accepts the quote by email. The language of the contract is the language of the quote (Hungarian or English), and the version of these terms in that language applies. The Distributor retains the contract as part of the email correspondence.

2.3. On behalf of an organization, the quote may be accepted by a person entitled to represent it or authorized by it.

2.4. Terms requiring special attention. The following provisions differ from the default rules of law or from customary practice:

The Distributor draws specific attention to these in the quote. By accepting the quote or these terms, the Licensee also expressly accepts these provisions.

3. Content of the license

3.1. The Distributor grants a non-exclusive, non-transferable right to install and run the software within the limits of the license. PM Engine is not open-source software. The license does not transfer the economic rights in the software and does not entitle the Licensee to access the source code. This section does not restrict any transfer that mandatory law permits.

3.2. License types.

The licensing model, the number of seats, the fee, the term and the maintenance period are recorded in the quote and in the license file. Later changes to the website do not alter them.

3.3. Automatic renewal. An annual subscription renews automatically each year with the same number of seats. The Distributor communicates the fee and terms for the next period by email at least 60 days before the renewal date. The Licensee may cancel the renewal until the renewal date, by email or through the contact form on the website. The Licensee keeps its entitlements until the end of the period already paid for.

3.4. Installations. One license covers one production installation. The software may be moved to another server if use of the previous production instance ceases. One instance used solely for testing may be requested per license, with a separate license key. Backups and a standby instance kept solely for recovery are allowed, but the standby instance must not operate as a parallel production system.

3.5. Seats. A seat is used by every named user, that is, every personal account with access to at least one workspace, including the accounts of external partners and of users with read-only access. One person uses a single seat even across several workspaces. The seat is released when all of the user’s workspace access is revoked. A technical or API account used solely for machine connections does not use a seat. A shared account or a technical connection must not be used to circumvent per-person licensing.

3.6. The Licensee may admit its employees, contractors and partners to the system for the purposes of its own activities. It may not sell or rent separate PM Engine access to third parties. Resale, sublicensing and operating the software as a service for third parties are permitted only under a separate agreement.

4. The free license

4.1. The free license grants a perpetual right to use the software, up to the number of seats specified in the terms of the installed version.

4.2. The Distributor may also publish new versions that can be used under a free license, but is not obliged to do so. When a new version is installed, the terms belonging to that version apply. A previously installed version may continue to be used under its own terms.

4.3. The free license includes community support, without a guaranteed response time. The Distributor may help as its capacity allows.

4.4. Under a free license, the Distributor provides the software free of charge and as published (“as is”). The Distributor is not liable for any damage related to the software, except for a breach of contract that is intentional or that harms human life, physical integrity or health, and except where the law prohibits the exclusion of liability. This section does not limit the statutory rights of a Licensee who qualifies as a consumer.

5. Payment and rules for paid licenses

5.1. The fee is stated in the quote. Fees are net amounts; taxes and bank charges are borne by the Licensee, so that the Distributor receives the full fee. The Licensee pays the fee in advance, on the basis of the Distributor’s pro forma invoice or invoice. The Distributor sends the license key after the fee has been received, within the time stated in the quote. The entitlement and maintenance start on the day stated in the quote, but not earlier than the day the license key is sent. On reinstatement under Section 5.5, the maintenance period runs from the previous expiry date.

5.2. The Distributor does not offer a voluntary money-back guarantee. Seats purchased for a perpetual license are not refundable.

5.3. Annual subscription. Seats may be added during the year for a prorated fee calculated up to the renewal date. A reduction in the number of seats takes effect from the next period.

5.4. Expiration. If the annual subscription is not renewed, the system may continue to be used with the number of free seats that applied when the subscription started. If the number of named users exceeds this, the system switches to read-only mode. In read-only mode it is still possible to revoke access, export data and create a database copy. Once the number of named users has been reduced, the system is fully usable again.

5.5. Perpetual license. The perpetual right to use that has been acquired remains in place after maintenance expires, for the version current at the time of purchase and the versions released during the maintenance period. Using a new version requires valid maintenance. Maintenance may be renewed for a further 12-month period by paying the maintenance renewal fee (the “renewal fee”); the new period is backdated to the previous expiry date. Maintenance does not renew automatically. Expired maintenance may be reinstated at any time. To do so, the Licensee pays the renewal fee for every 12-month period counted from the previous expiry date, up to and including the period that contains the day of reinstatement (back maintenance). The periods paid for in this way follow one another without interruption from the previous expiry date. The amount of the renewal fee is stated in the quote. Maintenance for additional seats purchased while maintenance is valid is co-termed with the existing period and expires together with it; their fee is not prorated. Seats may be added to a perpetual license even when maintenance has expired, up to the last version covered by maintenance. Adding seats in this way does not in itself start a new maintenance period.

5.6. Switching to a perpetual license. An annual subscription and a perpetual license cannot be combined on one production installation. When switching from a subscription to a perpetual license, the fee for the unused period may be credited as set out in the quote.

5.7. Use beyond the purchased number of seats is a breach of contract even if the software does not technically prevent it.

6. Support

6.1. A paid license includes email support in Hungarian or English at support@pmengine.com while the subscription or maintenance is valid. A version is supported for 12 months from its release.

6.2. Guaranteed response time. The Distributor responds within 24 working hours of receiving a report and, in the case of a critical defect, starts working on a fix within the same time. A working hour is any hour falling on a working day in Hungary, Budapest time. In a regular working week, the deadline for a report received on Friday at 13:07 is Monday at 13:07. The commitment covers starting the fix, not completing it.

6.3. A critical defect is a product defect that makes the basic use of the production system impossible and for which there is no workaround in the system.

6.4. The Distributor investigates a defect primarily from the diagnostic data available to it. If this is not sufficient, it may request a description of the defect, a database copy or temporary remote access, to the extent necessary for the fix. The Licensee must cooperate to the extent necessary for the investigation. If it does not, the fix may be delayed or may fail. Annex 1 applies to any such processing of customer data.

6.5. Support does not cover the Licensee’s infrastructure, its external services or unauthorized modifications of the software.

7. Defective performance

7.1. For a paid license, the Distributor is liable under the statutory warranty for defects (kellékszavatosság) of the Hungarian Civil Code. The Licensee may primarily request repair, which the Distributor may also provide by means of a bug-fix version or a workaround. If the repair is not carried out within a reasonable time, the Licensee may exercise its further statutory rights.

7.2. There is no defective performance if the defect arises from the Licensee’s infrastructure, an external service, an unauthorized modification of the software or the use of an unsupported version.

7.3. The Distributor does not give a voluntary guarantee (jótállás).

8. Liability

8.1. For a paid license, the Distributor’s total liability for damages – regardless of the legal basis and the number of damage events, and for all claims in aggregate – is limited to the fee paid for the affected license in the 12 months preceding the first damage event. If the Licensee paid no fee in that period, the limit is the fee last paid for the affected license.

8.2. The Distributor is not liable for lost profit, damage resulting from downtime, loss of data, the cost of restoring data or any other consequential damage. Backing up data is the Licensee’s responsibility.

8.3. Sections 8.1–8.2 do not apply to a breach of contract that is intentional or that harms human life, physical integrity or health, or where the law prohibits the limitation of liability.

8.4. Section 4.4 applies to the free license and to a free-of-charge trial license.

9. Operation, license verification and data

9.1. The Licensee is responsible for the infrastructure, access management, backups and the updates it installs. The software is not designed to control life-support or safety-critical systems or systems that require uninterrupted operation.

9.2. License verification. Software running under a paid license periodically verifies the license with the Distributor’s licensing service. If the service is unavailable, the software continues to run on the basis of the authentic local license file issued for the installation. An outage does not start a grace period that can run out. Under a perpetual license, the version current at the time of purchase and the versions released during the maintenance period can therefore be used perpetually. An outage does not extend a fixed-term entitlement and does not entitle the Licensee to a version later than the last version covered by maintenance.

9.3. An installation without an internet connection can be activated by loading the license file issued for the installation. The Licensee must keep the local license file and the installation’s identification and license data. These are not included in the built-in database and attachment backup. If the license file is missing, damaged or belongs to another installation, or if a version not covered by the license is installed, the software falls back to the number of free seats. This does not in itself terminate the contractual right that has been acquired; the Distributor issues a new license file. The Distributor may terminate the entitlement only on the basis of these terms and the law.

9.4. Telemetry. The software includes telemetry that is enabled by default and that the administrator can disable during the initial setup or at any later time. Telemetry does not send user content, names or email addresses. The reports are linked to the installation ID and are therefore pseudonymized. Disabling telemetry does not affect license verification or the check for updates. Details of the data processing are set out in the Privacy Notice.

9.5. The rights in the data stored in PM Engine belong to the Licensee or to the respective rights holders. The Distributor accesses such data only in the course of support under Section 6.4, in accordance with Annex 1. External services connected by the Licensee, including artificial intelligence services, are subject to their own terms.

9.6. Third-party components used in the software are also subject to their own license terms. The software contains a list of these components and their legal notices. These terms do not limit the rights granted under those licenses.

10. Restrictions, breach and termination

10.1. Use of the public API and of webhooks, and reading the database directly, are permitted. Writing to the database directly, unauthorized modification or reverse engineering of the program, sharing the license key, circumventing license limits and removing legal notices are prohibited. This does not affect the backup copy, the study of the program or the reverse engineering for interoperability purposes that the Hungarian Copyright Act permits.

10.2. In the event of a material breach that can be remedied, the injured party identifies the breach and sets a 30-day period for remedying it. If the period expires without remedy, the affected license agreement may be terminated with immediate effect.

10.3. The Distributor may terminate the affected license with immediate effect if the Licensee intentionally circumvents the license protection, distributes the license key without authorization or resells the software without authorization.

10.4. The Distributor may not terminate an acquired perpetual license by ordinary termination (termination without cause).

10.5. On termination, the Licensee must stop using the affected software and delete any copies of the program retained without entitlement. It may keep its own data separately from the software. Section 5.4 applies to the expiration of an annual subscription.

10.6. The Licensee uses the software in compliance with the sanctions and export control rules of the European Union. If under these rules the Distributor is not permitted to provide software to the Licensee, it may terminate the license with immediate effect.

11. Amendment, communication and disputes

11.1. A new version of these terms does not amend existing contracts. The Distributor communicates the fee for the next period of an annual subscription in accordance with Section 3.3. Amending a term on use, liability or any other contractual term requires the Licensee’s express acceptance. Without it, the previous terms remain in force. The Distributor does not unilaterally amend the perpetual right to use acquired with a perpetual license.

11.2. The parties communicate by email and may also make their legal declarations in this way, unless the law requires another form. The contract is governed by Hungarian law; the United Nations Convention on Contracts for the International Sale of Goods does not apply.

11.3. Jurisdiction and venue. The Hungarian courts have exclusive jurisdiction over disputes arising from a paid license. For such disputes falling within the competence of the district courts, the parties stipulate the exclusive venue of the Buda Central District Court (Budai Központi Kerületi Bíróság). In other disputes, jurisdiction and venue are determined by law.

11.4. Complaints and conciliation. Complaints may be submitted to support@pmengine.com or to the Distributor’s postal address. Anyone who qualifies as a consumer under the Hungarian Consumer Protection Act may, in a consumer dispute, turn to the conciliation board competent for their place of residence, place of stay or registered office. This may include, for example, a natural person using PM Engine under a free license for private purposes, as well as a non-profit organization, a church legal entity, a condominium or a housing cooperative acting outside its business activity. The contact details of the conciliation boards are available at bekeltetes.hu. The board competent for the Distributor’s registered office is the Budapest Conciliation Board (Budapesti Békéltető Testület): Krisztina krt. 99, 1st floor 111, 1016 Budapest, Hungary; postal address: 1253 Budapest, Pf. 10, Hungary; email: bekelteto.testulet@bkik.hu; phone: +36 1 488 2131; website: bekeltet.bkik.hu.

11.5. If any provision of these terms is invalid, this does not affect the validity of the other provisions.

11.6. The Distributor may, by notifying the Licensee, assign the contract to its legal successor, to an affiliate, to the holder of the economic rights in the PM Engine software or to the party that takes over the distribution of PM Engine. By accepting these terms, the Licensee gives its prior consent to this.

Annex 1: Data Processing Terms

1. This Annex applies when, in the course of support, the Distributor processes personal data of the Licensee stored in PM Engine (by way of a database copy, a description of the defect or remote access). In that case the Licensee is the controller and the Distributor is the processor within the meaning of Article 28 of the General Data Protection Regulation (GDPR).

2. Subject matter and duration. The sole purpose of the processing is to investigate and fix the reported defect. It lasts until the defect report is closed.

3. Data subjects and data. The data subjects are the holders of the Licensee’s PM Engine accounts and the persons about whom the system contains data. The categories of data are: name, email address, user ID, permissions, and the content recorded in workspaces, projects, cards and attachments.

4. Obligations of the Distributor. The Distributor:

5. The Licensee is responsible for having a legal basis for handing over the data. The Licensee decides whether to provide a database copy or access, and before the handover it may remove any data that is not needed to investigate the defect.